Shipping & Returns
Returns & Exchanges
We want you to love your Shoescoo shoes. Because every pair is handcrafted to order, we've made getting the right fit simple. To start a return or exchange, email us at support@shoescoo.com within 30 days of delivery. Items must be unworn, undamaged, in re-sellable condition (no creases or sole wear), and in their original packaging.
Here's how it works, in order:
- Free size exchange. Wrong size? We'll send the right one and cover the shipping — the fastest way to get the pair you want.
- Store credit + $25 bonus. Prefer credit? Choose store credit and we'll add an extra $25 to your balance, usable anytime on any Shoescoo pair.
- Refund to original payment. Still prefer cash back? We'll refund your original payment method, minus return shipping. Original shipping charges are non-refundable.
Timing. Refunds and credits are issued within 15 business days of us receiving your return. Purchases made with a gift card or store credit are refunded to store credit.
Production & shipping time. Every pair is made to order in our Gaziantep workshop — that's how we keep prices honest, with no excess-inventory markup. Please allow about 2 weeks for production plus a few days of tracked shipping; most U.S. orders arrive in about 3 weeks. Free shipping on all U.S. orders.
Order changes & cancellations. Production begins shortly after you order, so please request any change (size, address, cancellation) within 24 hours — ideally before we begin cutting leather. After production starts, changes may not be possible or may incur a fee.
Lost, damaged, or defective. Contact us and we'll make it right — we replace or credit any item that arrives lost, damaged, or with a material or craftsmanship flaw.
Final sale items can't be returned or exchanged. To keep this policy fair for everyone, returns are monitored and excessive returns outside these terms may be subject to fees at our discretion.
Helpful Links: FAQs · Size Guide · Contact Us · Terms of Service
