FAQ's
Top Questions
What Size Men’s Footwear Should I Order?
For help finding the perfect fit for each style, please reference the sizing information on each product page. That said, here are some general guidelines for finding your size:
Dress Shoes
For dress shoes, we typically recommend ordering the same size you wear in other high-quality leather dress shoes, or ½ size smaller than you normally wear in sneakers. If you are between sizes, we recommend you order the smaller size. (We recommend sizing down because the leather will naturally stretch to form to your feet over time. An initially snug fit is the best way to start off a long-term relationship with your shoes.)
Sneakers
For sneakers, we typically recommend ordering the same size you normally wear in athletic sneakers. If you are between sizes, we recommend you order the larger size.
Still Unsure?
If you're still unsure about the right size, feel free to send us an email. We'd love to help you find the perfect fit!
Contact us at support@shoescoo.com
Why Shoescoo?
At Shoescoo, we understand that your life is dynamic and multifaceted, and your footwear should be too. We design our products with versatility in mind, focusing on comfort, durability, and the highest quality materials. By delivering direct-to-consumer footwear, we are able to offer our shoes at a competitive price without sacrificing quality.
Whether you're heading to a business meeting or enjoying a casual weekend, Shoescoo has got you covered. Our mission is to provide shoes that adapt to your lifestyle, ensuring you look and feel your best in every situation.
For more info about us, please check out the About Us page!
Where are you located? Do you have any stores?
We're proud to be based in Chicago. Currently, we operate exclusively online, which allows us to offer our high-quality footwear directly to consumers at competitive prices. While we don't have a physical store location, we're always here to assist you through our website.
For more information or assistance, please visit our Contact Us page. We look forward to helping you find the perfect pair of Shoescoo shoes!
Where are your products made?
All of our products are handcrafted by skilled artisans in Turkey. Each pair of Shoescoo shoes is made with the utmost care and precision, ensuring that every detail meets the highest standards of quality and craftsmanship. Our commitment to 100% handmade production guarantees that our shoes are not only stylish and durable but also crafted with integrity and dedication.
We are proud of our manufacturing processes and are fully committed to building products and a brand with integrity. If you have any questions about our process, commitment to quality, or want to know more about where a specific product was made, feel free to send us an email. We would be happy to answer your questions!
For more information or inquiries, please contact us at support@shoescoo.com.
How do I start an exchange or return?
We want you to love your Shoescoo shoes. If you’ve ordered the wrong size or have any other issue, you can always exchange or return your order so long as:
- Your items are unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles), and in their original packaging.
- Your return request is submitted within 30 days of receiving your original order.
We offer free exchange or return shipping for items valued at $80 or more within the contiguous United States. All refunds credited within 30 days of the original purchase date will be processed back to the original form of payment. If you return an item that was bought entirely or partially with a gift card, the amount paid with the gift card will be credited to a new gift card. We cannot issue cash refunds for purchases made using a gift card.
Click here to get started on an exchange or return. And remember, our customer care team is always here to help if you need us! Feel free to email us with any questions or concerns at support@shoescoo.com.
About Shoescoo
Why Shoescoo?
At Shoescoo, we understand that your life is dynamic and multifaceted, and your footwear should be too. We design our products with versatility in mind, focusing on comfort, durability, and the highest quality materials. By delivering direct-to-consumer footwear, we are able to offer our shoes at a competitive price without sacrificing quality.
Whether you're heading to a business meeting or enjoying a casual weekend, Shoescoo has got you covered. Our mission is to provide shoes that adapt to your lifestyle, ensuring you look and feel your best in every situation.
For more info about us, please check out the About Us page!
Where are you located? Do you have any stores?
We're proud to be based in Chicago. Currently, we operate exclusively online, which allows us to offer our high-quality footwear directly to consumers at competitive prices. While we don't have a physical store location, we're always here to assist you through our website.
For more information or assistance, please visit our Contact Us page. We look forward to helping you find the perfect pair of Shoescoo shoes!
Where are your products made?
All of our products are handcrafted by skilled artisans in Turkey. Each pair of Shoescoo shoes is made with the utmost care and precision, ensuring that every detail meets the highest standards of quality and craftsmanship. Our commitment to 100% handmade production guarantees that our shoes are not only stylish and durable but also crafted with integrity and dedication.
We are proud of our manufacturing processes and are fully committed to building products and a brand with integrity. If you have any questions about our process, commitment to quality, or want to know more about where a specific product was made, feel free to send us an email. We would be happy to answer your questions!
For more information or inquiries, please contact us at support@shoescoo.com.
Who should I contact if I have a really great collaboration idea?
We love working on exciting things with new people. If you have a great idea, send us an email at support@shoescoo.com and we'll get in touch if it's something we can work on together.
Do you sell gift cards?
Yes! You can pick up an electronic gift cardhere.
Sizing & Fit
What Size Men’s Footwear Should I Order?
For help finding the perfect fit for each style, please reference the sizing information on each product page. That said, here are some general guidelines for finding your size:
Dress Shoes
For dress shoes, we typically recommend ordering the same size you wear in other high-quality leather dress shoes, or ½ size smaller than you normally wear in sneakers. If you are between sizes, we recommend you order the smaller size. (We recommend sizing down because the leather will naturally stretch to form to your feet over time. An initially snug fit is the best way to start off a long-term relationship with your shoes.)
Sneakers
For sneakers, we typically recommend ordering the same size you normally wear in athletic sneakers. If you are between sizes, we recommend you order the larger size.
Still Unsure?
If you're still unsure about the right size, feel free to send us an email. We'd love to help you find the perfect fit!
Contact us
What width are your men's shoes? Do you offer wider/narrower widths?
Unless otherwise noted, all men’s footwear is listed in our custom ‘Standard’ width. The Standard width most closely conforms to a traditional D width, which fits about 80% of the United States population. It’s also slightly wider in a few areas to make the fit more comfortable.
Many customers who wear EE widths have had success ordering ½ size larger than their normal size in our Standard width. Similarly, many customers who purchase C widths have had success ordering ½ size smaller in our Standard width.
If you have any additional questions or need further assistance, feel free to send us an email. We’re always here to help!
How should my Shoescoo shoes fit?
Our shoes are meant to be snug at first since natural leather will stretch to form to your feet over time. Keep in mind they should be snug, but not uncomfortable. Durable leathers can occasionally take more than a few wears to break in. The upshot is that once the leather flexes and your foot adapts, you've got something durable enough to last for years!
If you have any additional questions or need further assistance, feel free to send us an email. We’re always here to help!
What is a last? What lasts do you use?
A last is a mold shaped like a foot that is used to form leather into a pair of shoes. At Shoescoo, we design lasts with precision tooling to ensure a perfect fit and look for our footwear. The last defines the overall shape, fit, and silhouette of the shoe, making it a crucial part of the shoemaking process.
We are continually refining our lasts to ensure the best fit possible. Each last is crafted with meticulous attention to detail, ensuring our shoes are comfortable and stylish. If you have more questions about our lasts or need specific information, please feel free to send us an email!
Product & Quality
Why do Shoescoo shoes cost so much less than other brands?
Our products are handcrafted alongside similar products from other brands that charge you 2-3x more per pair. Through responsive production, a lean business model, and long-term thinking, we’re able to make zero compromises in terms of quality materials, manufacturing, or business ethics and provide you a best-in-class product at a good price. We simply believe that offering you great value is the foundation to long-term business success and is the right thing to do.
By eliminating intermediaries and selling directly to consumers, we are able to reduce costs and pass those savings on to you. Our commitment to fair pricing, without sacrificing quality, ensures that you receive premium footwear without the premium price tag.
If you have any questions about our pricing or products, feel free to contact us at support@shoescoo.com.
What makes Shoescoo shoes so comfortable?
We have been building shoes for years with your comfort in mind. Our shoes are crafted with high-quality materials and expert craftsmanship to ensure maximum comfort. Here are some of the features that make Shoescoo shoes so comfortable:
- Handcrafted by 100% master artisans ensuring attention to detail and superior quality.
- Double-riveted steel shank midsole for reduced sole fragility and increased longevity.
- 100% leather lining that absorbs sweat and prevents odor, keeping your feet dry and fresh.
- Premium Full-Grain Leather for durability and a luxurious feel.
- Goodyear welt construction for longevity, allowing the shoes to be resoled for extended life.
- First-class insoles that reduce foot stress and shape according to your foot for personalized comfort.
- Premium flat waxed cotton laces for durability and a secure fit.
- Rubber heel guards that provide traction, durability, and shock absorption.
The end result is a comfortable footbed and a very smooth ride, ensuring you can wear our shoes all day without discomfort.
If you have any questions about the comfort features of our shoes, feel free to contact us at support@shoescoo.com.
What type of leather do you use?
All of our leather is sourced from premium selection hides and tanned in Turkey. We use the finest Italian leather, ensuring exceptional durability and a luxurious feel. By partnering with some of the most renowned tanneries in Turkey, we ensure that Shoescoo shoes are made from the highest quality leather. This commitment to quality provides durability, comfort, and a luxurious feel in every pair of Shoescoo shoes.
Our leather is carefully selected and treated to meet the highest standards, ensuring that each shoe is not only stylish but also built to last. The meticulous tanning process enhances the natural characteristics of the leather, giving our shoes their distinctive look and superior comfort.
If you have any questions about our leather or sourcing process, feel free to contact us at support@shoescoo.com.
What should I wear my Shoescoo shoes with?
We started Shoescoo to bring quality and versatility back to footwear. We put an enormous amount of effort into making footwear sophisticated enough for special occasions but still dependable enough for everyday wear. While our products are designed to look great with just about anything, here are some style ideas:
- Dress Shoes: Pair them with tailored suits or dress pants for formal occasions. They also look great with chinos or dark jeans for a smart-casual look.
- Sneakers: Perfect for a casual day out, they can be worn with jeans, shorts, or even joggers for a relaxed yet stylish appearance.
For more style ideas from other customers, follow us on Facebook and Instagram, and take a look at what our friends are posting using #shoescoo. Feel free to share your own on social media - we love to see how our customers are styling our products!
If you have any questions about styling your Shoescoo shoes, feel free to contact us at support@shoescoo.com.
The product I want is sold out. What should I do and how often do you restock?
At Shoescoo, we operate on a made-to-order basis. This means that when you place an order, we start production specifically for you, ensuring that we can offer you the best prices by eliminating excess inventory costs. As a result, we don't have stock problems.
If a product appears to be sold out, it’s likely due to high demand. However, you can still place an order, and we will begin production for your shoes right away.
If you have any other questions or need further assistance, feel free to contact us at support@shoescoo.com.
Have A Question?
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